How are calls charged?
tnm rates are affordable. Postpaid customers are charged for every 1 minute called or part thereof. Prepaid customers on per 30-second billing are charged for every 30 seconds or part thereof. Prepaid customers on per second billing are charged for every second that they call.
How do I contact tnm Information Centre?
To contact us free of charge from a tnm number, dial 900 from Postpaid (contract) and 105 from Prepaid The Information Centre opens form 7 am to 12 midnight local time, 7 days a week. You can also call 08 800 900 from other networks. Normal rates will apply. If you are dialing from a country other than Malawi you can contact us on +265 88 880 0900. Normal rates also apply..
I have just activated my sim card, what is the default PIN number?
The default PIN number is 1234. Consult your phone manual to change to your prefered PIN number.
What can I do if a phone is requesting for a PUK code?
This means that your sim card is blocked, to get your PUK code call our Information Centre
Can I view the number of an incoming call?
The feature that allows you to see an incoming call number is called CLIP (Caller Line Identification Presentation). If you do not see an incoming call, please contact our customer service on 105 or 900.
Please note that if a cellphone user has a restriction on his or her cellphone line, you will not be able to see the number even if you have CLIP. The restriction would have to be removed in order to view the number or to show the number to another mobile phone
How can I hide my number? Is there any charge?
Call Line Identification Restriction (CLIR) allows you to hide your number from the person you are calling. This feature is available on both Prepaid and Postpaid.
Registration charge is MK1000 on Prepaid and MK500 on Postpaid. No monthly rental on Prepaid and MK200 per month on Postpaid
What are Peak and Off-Peak times?
Peak times are:
Mondays to Fridays; 07.00hrs to 20.00hrs.
Off-Peak times:
Friday, 20.00hrs to 07.00hrs Monday morning, including Public Holidays.
How does sms 2 email work?
If you can send an SMS from your phone, then you can use tnm’s SMS2email service.
Sending a message:
Using your phone, select Messages and then write the recipient’s email address followed by #, and then your message, e.g. : customercare@tnm.co.mw # Good morning, ………... Send your SMS to 444.
Your message including the email address and the # must be within a maximum of 160 characters. I am failing to send airtime to another prepaid customer what can I do?
First, make sure that you are following the proper procedure i.e. *113*000*amount of airtime* recipient’s number # then Ok. Following a message prompt for confirmation, on your phone press Yes/Ok then 1 to confirm or 2 to cancel the operation.
If all the above fails contact any of our Information Centre
Emergency
199 emergency calling is available to any person using the tnm network. This service connects you to the 24/7 Medical Rescue International control centre where you will have immediate access to ambulance, police and fire rescue services, as well as a poison centre.
How do I get it?
Access to this life-saving service is available to anyone covered by the tnm network with an active sim card.
Important note: Prepaid subscribers do not need to have airtime available to access this service.
How does it work?
In an emergency, dial 199 from your cellphone. Describe your emergency, providing as much detail as possible including your location and your cellphone number.
How much does it cost?
This service is free to all tnm subscribers.
Important note: While the subscription and all calls made to this service are free, the cost of using certain emergency services must be covered by the person receiving the attention.
For how long is my Prepaid number valid?
A new starter pack will remain active for a period of 180 days if you do not recharge. Upon any recharge the number will be active for a period of 180 days starting from the date of recharge.
How do I set up WAP on my phone?
Click here to find out how.
I want to retain my old number what can I do?
If your simcard is lost or damaged, you can replace it for FREE from any of our Shops. This is applicable for both Prepaid and Postpaid customers.
Before the sim replacement is done proof of ownership is required.
Can I change my number from Postpaid to Prepaid and vice versa?
You can change you number from Postpaid to Prepaid and vice versa. If you want to change from Postpaid to Prepaid you will be requested to ensure that your current and any other outstanding bills are settled.
When am I going to get my next loyalty bonus?
Loyalty bonus is given to tnm prepaid customers after every 15 days. To qualify a customer needs to use not less than 600 units in 15 days. To know your next bonus date call our Information Centre on 105.
How do I make an international call and what are the country codes for various countries
Dialing any number outside Malawi, start with 00 or + then the area code then the country’s code then the number eg Malawi +265 88 880 0900. To view country codes for various countries click the following link
www.consumer.att.com/global/english/country_codes.html
I am failing to recharge my Prepaid account, what can I do?
Failure to recharge may result from the following:
- Recharge voucher has technical problems
- Accumulated recharge errors
If you are experiencing such problems, call our Information Centre or visit any Shops for further analysis and assistance.
Where can I buy tnm airtime
tnm airtime is distributed and sold in most shops in Malawi. You can also buy airtime through ATMs of selected banks and our Dealers.
I am failing to make or receive calls. What could be the problem?
Failing to make or receive calls could be a result of the following:
- Prolonged in-activity of the number (180 days for Prepaid and 60 days for Postpaid)
- Your phone has got technical problems
- If you have activated CLIR on your cell phone without subscription
For assistance call our Information Centre.
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