How do I contact the TNM Information Centre?
To contact us free of charge from a TNM number, dial 900 from Postpaid (contract) and 105 from Prepaid. The Information Centre opens form 7 am to 12 midnight local time, 7 days a week. You can also call 08 800 900 from other networks (Normal rates will apply). If you are dialing from a country other than Malawi you can contact us on +265 88 880 0900. Normal rates also apply..
I have just activated my SIM card, what is the default PIN number?
The default PIN number is 1234. Consult your phone manual to change to your preferred PIN number.
How to activate my new number
So you’ve just bought a new starter pack but you’re failing to make calls and load airtime? All you need to do is dial 100 and listen to the voice prompt, you will be notified of your new number and the balance of your account. Now you’re good to go!
What can I do if a phone is requesting for a PUK code?
This means that your SIM card is blocked, to get your PUK code call our Information Centre
What to do when my SIM is card registers the following faults (SIM Error/Insert SIM/SIM registration failed)
If you keep receiving theses following reports (SIM Error/Insert SIM/SIM rejected) it means you’re SIM card has a fault and must be replaced. (See below)
I want to retain my old number what can I do?
If your SIM card is lost or damaged, you can replace it by simply visiting any one of our Shops. You will be requested to purchase a blank SIM card at a cost of MK150. When visiting our shops ensure that you have a valid ID (Driver’s License/Voters ID). This is applicable for both Prepaid and Postpaid customers. Alternatively you can just purchase a blank SIM card from an airtime vendor/dealer and call our SIM Replacement service desk on 7777 (toll free)for assistance.
Why can’t I view the number of an incoming call?
The feature that allows you to see an incoming call number is called CLIP (Caller Line Identification Presentation). If you do not see an incoming call, please contact our customer service on 105 or 900.
Please note that if a cellphone user has a restriction on his or her cellphone line, you will not be able to see the number even if you have CLIP. The restriction would have to be removed in order to view the number or to show the number to another mobile phone
How can I hide my number? Is there any charge?
Call Line Identification Restriction (CLIR) allows you to hide your number from the person you are calling. This feature is available on both Prepaid and Postpaid.
If you have a prepaid number it will cost you MK1000 to have CLIR settings activated onto your line. There are no registration fees for postpaid numbers however postpaid customers are required to pay a monthly fixed fee of MK200.
What are Peak and Off-Peak times
Peak times are:
Mondays to Fridays: 07.00hrs to 22.00hrs.
Off-Peak times:
Mondays to Friday: 20.00hrs to 22.00hrs Monday morning, including Public Holidays.
(Extension of actual rates for off/peak hours by network)
How long is my Prepaid number valid?
A new starter pack will remain active for a period of 180 days if you do not recharge. Upon any recharge the number will be active for a period of 180 days starting from the date of recharge.
How do I set up internet on my phone?
Click here to find out how.
Can I change my number from Postpaid to Prepaid and vice versa?
You can change your number from Postpaid to Prepaid and vice versa. If you want to change from Postpaid to Prepaid you will be requested to ensure that you’re current and any other outstanding bills are settled. In order to change from Prepaid to Postpaid a customer must follow standard procedures outlined
When am I going to get my next loyalty bonus?
Loyalty bonus is given to TNM prepaid customers after every 15 days. To qualify a customer needs to use not less than MK900 in 15 days. To know your next bonus date call our Information Centre on 105.
How do I make an international call and what are the country codes for various countries
Dialing any number outside Malawi, start with 00 or + then the area code then the country’s code then the number eg Malawi +265 88 880 0900. To view country codes for various countries click the following link
www.consumer.att.com/global/english/country_codes.html
I am failing to recharge my Prepaid account, what can I do?
Failure to recharge may result from the following:
- Recharge voucher has technical problems
- Accumulated recharge errors
If you are experiencing such problems, call our Information Centre or visit any Shops for further analysis and assistance.
Where can I buy TNM airtime
TNM airtime is distributed and sold in most shops in Malawi. You can also buy airtime through ATMs of selected banks and our Dealers.
I am failing to make or receive calls. What could be the problem?
Failing to make or receive calls could be a result of the following:
- Prolonged in-activity of the number (180 days for Prepaid and 60 days for Postpaid)
- Your phone has got technical problems
- If you have activated CLIR on your cell phone without subscription
For assistance call our Information Centre.
How do I check my balance?
If you have a prepaid line all you have to do is dial #123# and you will receive a report stating the balance of your account. If you have a postpaid account you can call our Information Centre on 800 and our agents will kindly assist you.
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